Refunds & Cancellation

Last updated: 30 July 2026

Nothing renews automatically

Trade Junction has no auto-renewal and stores no payment method. Every payment is a one-off top-up that extends your expiry date by one month ($5) or one year ($50). To "cancel," simply don't top up, and your account follows the expiry steps described in the Terms, and your data stays safe.

Refunds

• Wrong or duplicate payment: refunded in full. Email us within 14 days with your Paynow reference.
• Service failure: if a platform fault made the service unusable for 7+ consecutive days, we'll extend your subscription by the lost time or refund the affected period, your choice.
• Change of mind on a yearly plan: within 30 days of payment we'll refund the unused months minus the monthly rate for time used. After 30 days, yearly payments are non-refundable, but the time remains yours to use.
• Monthly payments are non-refundable once the month has started, given the free trial that precedes any payment.

How to reach us

support@tradejunction.co.zw: include your business name and Paynow reference. We respond within 2 business days.